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Delivery, pickup and return

Delivery

Shipping costs

For shipment costs or free shipping to your country see the tabel below. The shipping costs are for the packing costs and shipment costs of the product.  

Country Costs €  Free shipping
 NL   4.95  70
 BE / DE  7.95  70
 UK / LU  10.95  100
 AT / DK / ES / FR / IT   13.95  100
 FI / IE / PT / SE   16.95  100
 CZ / HU / PL / SI / SK   16.95  500
 AU / CAN / NZL / USA (max 1 kg)  29.95  999

 

Return

According to the law you have the right to cancel an order. How do you do that?

The conditon for cancelling an order:

You have the right to cancel your order until 30 days after receiving the order, without giving a certain reason for cancelling. If you want to use the service of cancelling an order, you are required to return the product with everything that comes with the product (for example the description with the product code on it) and - if possible - return it to us by sending it back in the original package. We will deposit the money back on your account if we receive the product in well condition. It is possible that we do not refund the money you paid for the delivery of your order. You are responsible for sending the order back. You can read more about this in the Terms and Conditions. Personalized products are excluded from returning.

What will it cost and what will be refunded? 

The delivery costs that are required to send the package back to us are for your own account. Take a look at the website of your (local/national) package carrier. 

We will refund the money within 14 days, but most often the money will be back on your account withing a few business days. 

To use this service:

or

  • Fill in: retourformulier  and send this together with the product you want to return back to us. The adress is listed on the form, we would appreciate it if you contact us by letting us know you will return a product.

What should you do?

  1. Contact us.
  2. Take the product to a packaging carrier, make sure to have a Track&Trace.

What will we do:

  1. Register the return notification;
  2. Check the returned product;
  3. Send the acknowledgement of receipt to you;
  4. Refund the money you paid for the product.

Trade

Of course it is possible to trade your product! All you have to do is send back the product you want to trade and create a new order for the product you want to receive. Within a few days you will receive the new product.

 

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